FAQs

If using a Nigerian address:

• Utility Bill: Should be recent (not older than 3 months), matching your address (Electricity Bill, LAWMA or Waste Bill, stamped development levy, Recent Bank Statement that has your address on it etc.).

• Valid ID: Voter’s Card, NIN, International Passport, or Driver’s License.

• Passport Photograph: Proper passport photo.

If using a foreign address:

• Utility Bill: Recent (not older than 3 months), matching your foreign residential address.

• Valid ID: Foreign national ID or International Passport.

• Passport Photograph: Proper passport photo.

• Important: All foreign documents must be notarized before upload.

• You will also fill an FIRS Self-Certification Form to prevent double taxation.

• 24 hours, except weekends.

• If rejected, check your email for the reason. (Ensure you provided the correct email address.)

• Ensure you have filled all required KYC fields and uploaded your documents and it will be approved.

• If rejected, check your email for the rejection reason and re-upload the corrected documents.

• Yes. Maximum via the app is ₦5,000,000.

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For higher amounts of Subscription, transfer to:

VETIVA TRUSTEES/ZMMF – 0023677204 (Stanbic IBTC Bank)

Use your Client ID as the transaction description, along with your name.

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For higher amounts of Redemption:

Please send a mail to: service@quantumzenithasset.com.ng to request for the redemption form.

• Go to Profile and update the relevant category.

• If you are unable to do so, email: service@quantumzenithasset.com.ng

• Check if the “eye icon” is closed; tap to reveal balance.

• If not, re-verify your Client ID on the login page.

• If still unresolved, email service@quantumzenithasset.com.ng, especially if a duplicate account was created.

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12:00 PM daily as long as it is a working day.

Redemption for the Money Market Fund

• Before 12pm → processed same day.

• After 12pm → processed next working day.

• Weekends → processed next working day.

• Payment timeline: 24–48 hours.

For Other funds Redemption -  (Zenith Balanced Strategy Fund, Zenith Income Fund, Zenith ESG Impact Fund →   It takes 3-5 business days)

Subscription for the Money Market Fund

• Before 12pm → reflects same day after valuation (midnight).

• After 12pm → reflects next working day.

• Weekend subscription → reflects on the second working day.

For Other funds Subscription -  (Zenith Balanced Strategy Fund, Zenith Income Fund, Zenith ESG Impact Fund →  It takes 3-5 business days)

‍For the Money Market Fund

• Before 12pm → reflects same day.

• After 12pm → reflects next working day.

• Weekend subscription → second working day.

For Other funds -  (Zenith Balanced Strategy Fund, Zenith Income Fund, Zenith ESG Impact Fund →  It takes 3-5 business days)

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‍For the Money Market Fund

• Before 12pm → reflects same day.

• After 12pm → reflects next working day.

• Weekend subscription → second working day.

For Other funds -  (Zenith Balanced Strategy Fund, Zenith Income Fund, Zenith ESG Impact Fund →  It takes 3-5 business days)

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This happens when you input a wrong password 3 times.

You can:

• Email or call customer support: service@quantumzenithasset.com.ng

Or Use the “Forgot Password” feature if you can’t remember your password, to receive a reset link by email.

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• Yes, interest accrues daily.

• Rates changes daily.

• Interest does not show on weekends or public holidays until the next business day.

• Interest is credited quarterly. When completing your initial investment form, you can select whether you would like your quarterly interest to be reinvested into the fund or paid out to you in your Bank account

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• No. Third-party transactions are not allowed.

• However, If a third-party payment occurs, request a Third-Party Form by emailing: service@quantumzenithasset.com.ng

• New users must hold funds for minimum 30 days before liquidation.

• Early liquidation attracts a 10% penalty on accrued interest.

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• Minimum Investment: ₦100,000,000

• Interest Payment: Upfront or Back-End

• Redemption: Bullet payment at maturity

• Tenor: 30, 60, 90, 120, 180 days (investor decides)

• Yield: Fixed for entire tenor; agreed at commencement

• Indicative Rates: Updated daily, market-driven

• Payment at Maturity: T + 1

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• Minimum Investment: $200,000

• Interest Payment: Back-End

• Redemption: Bullet payment at maturity

• Tenor: 180 or 365 days

• Yield: Fixed for entire tenor; agreed at commencement

• Indicative Rates: Provided daily, market-driven

• Payment at Maturity: T + 2

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• You can do it through the App or send an email to our client experience team: service@quantumzenithasset.com.ng  or dial us +02-01-278-4218(9)